Wayfinding Signs & Platform Identification During the refurbishment of King’s Cross St Pancras Station, passengers were subject to increased visual and navigational disorientation. There was disruption to their familiar routes learnt over many years. For example, the updated staircase into the concourse orientates 70%* of the public at right angles to the original wayfinding sign layout. This, plus the remaining old out dated signs, hoardings, graphic media competed with the additional directional signs meant to help them. The Input Group strive to minimise uncertainty and design out confusion during the building work. This is achieved by providing clear, consistent directional information.These are the key elements of our passenger focused approach to wayfinding and signage.