Fleet Train Station Improvements
Transforming customer experience
Date: April 2016
Cost: £450k
Client: Department for Transport
Sectors:
Rail
Public Sector
The Challenge
A new canopy
In a project jointly delivered by South West Trains and the Department for Transport, the Input Group were appointed to carry out improvements at Fleet, including a new canopy and waiting room on Platform 1.
In addition to the Platform embellishments, the project also required the installation of new Public Address and Customer Information systems.
The project was jointly commissioned by South West Trains and the Department for Transport.
70m
The length of the canopy that was installed to cover Platform 1
LEDs
New energy saving lighting added to all platforms
4.5k+
The footfall through Fleet Station on a daily basis
Our Approach
Step by Step
The Input Group’s work at Fleet has transformed the customer experience, providing better journeys for the increasing number of passengers that use the station.
A 70m canopy inclusive of an enclosed waiting room was installed on Platform 1 along with new platform LED lighting. The floor was also resurfaced, hence improving user experience and safety.
A 70m canopy inclusive of an enclosed waiting room was installed on Platform 1
As part of the ongoing improvements at Fleet Station, the Input Group were requested to complete extensive updates to Platform 1
The Outcome
A transformed customer experience
The Input Group’s work at Fleet has transformed the customer experience, providing better journeys for the increasing number of passengers that use the station.
A 70m canopy inclusive of an enclosed waiting room was installed on Platform 1 along with new platform LED lighting. The floor was also resurfaced, hence improving user experience and safety.
“These improvements will make a real difference to the thousands of passengers who pass through the station every day”
— Arthur Pretorius, Customer Service Director, South West Trains